Smartlock United States ("we", "us") provides mobile locksmith services. This policy describes how we collect and use customer information. Questions: (832) 990-7720 · dispatch@smartlockus.com.
Contact details (name, phone, email), service address, and job details you or your home-warranty company provide so we can perform the requested locksmith service. Payment details are processed by our payment providers and are not stored by us.
Only to provide and coordinate your service: scheduling, appointment updates, invoicing, warranty-company reporting, and responding to your questions.
We send service-related text messages (appointment confirmations, technician ETA, scheduling) only to customers who opt in at our public sign-up page: app.smartlockus.com/sms. Opt-in is a separate, voluntary action — the consent checkbox is unchecked by default, and consent to receive texts is never a condition of booking an appointment, receiving service, creating an account, or completing any purchase. Message frequency varies; message and data rates may apply. Reply STOP to unsubscribe or HELP for help at any time.
We do not sell or share your mobile number, SMS opt-in status, or consent data with third parties or affiliates for marketing or promotional purposes.
We share job information only with the parties needed to deliver your service: your home warranty company (when they dispatched the job), our technicians, and our operational service providers. We never sell personal information.
We keep service records as required for warranty, accounting, and licensing obligations. You may request access to or deletion of your personal information at dispatch@smartlockus.com.